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Call Center Agent
$32k-41k (estimate)
Full Time | Investment Management 7 Months Ago
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Capital Management Services is Hiring a Call Center Agent Near Buffalo, NY

CMS is looking for people who are ready start at our Buffalo NY office on May 6, 2024!

Employees under this client will enjoy the following benefits:

  • Start at $16 an hour plus monthly bonuses!
  • Health, Dental, and Vision insurance benefits
  • 401k Plan
  • Paid Time Off
  • Advancement Opportunities
  • $1000 retention bonus after 6 months

Capital Management Services (CMS) is located in Buffalo New York and specializes in 1st party collections and reminder calls for a well-known bank.

CMS is a well-respected and compliance-focused team of call centers in WNY. We offer a positive work environment, excellent compensation packages, and opportunities for career growth. We’re looking for professionals with clear communication skills, the ability to efficiently navigate and leverage technology tools, and a strong work ethic to add to our growing team.

We are looking for in-office employees who will be calling current customers who are 2-90 days behind on their current credit card payment, to remind them of their missed payment. There are no old debt collections.

The schedule for this client is...

  • Tues- Fri (1p-10p) and Saturday (8a-5p)-
  • Days off are Sunday and Monday

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • 8 hour shift
  • Evening shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Investment Management

SALARY

$32k-41k (estimate)

POST DATE

09/16/2023

EXPIRATION DATE

08/20/2024

WEBSITE

cms-advisors.com

HEADQUARTERS

WAYNE, PA

SIZE

25 - 50

FOUNDED

1986

TYPE

Private

CEO

MICHAEL FELDMAN

REVENUE

$10M - $50M

INDUSTRY

Investment Management

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If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Agent job description and responsibilities

Call center agents are at the frontline of providing solutions to customers’ problems.

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Call center agents need a cache of polite phrases to use when talking with customers.

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Call center agents not only listen to customer complaints, but they also process requests.

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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.

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Manage difficult customer situations and transfer calls to appropriate persons when necessary.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Agent jobs

A call center agent performs a number of functions that are more than just picking up calls.

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They are currently hiring for work at home call center agent positions.

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Learn to deal with angry customers.

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Problem-Solving and Flexibility.

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Use a Calm Soothing Tone of Voice.

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Step 3: View the best colleges and universities for Call Center Agent.

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